An active maintenance subscription grants you access to product updates and our service desk. The cost of the maintenance subscription is an annual 18% of the total value of your license.
Duration maintenance subscription
The duration of a maintenance subscription is always a full calendar year, and expires on the 31st of December. In the new year after expiration you'll receive an invoice for the upcoming year.
Cancelling your maintenance subscription
Ending your maintenance subscription can be done by sending an e-mail to firstname.lastname@example.org. You'll need to cancel three months before your contract expires, or your contract will automatically be renewed for the upcoming year. Cancellation is only valid before the 1st of October.